Experience
athenahealth
Senior User Experience Designer
August 2023-Present
- Driven discovery efforts to ensure the team is solving the right problems and implementing the best solutions.
- Drafted solutions for specialized billing that allowed users to more accurately project their expected receivables.
- Built a new payment portal that cuts down on the average time to pay for corporate accounts.
- Conducted concept validations to ensure proposed solutions are effective.
- Contributed to the organizations design system and standards.
Millennium Physician Group
User Experience/User Interface Designer
August 2021-August 2023
- Identified user needs and translated them into product design goals resulting in a 22% increase in site engagement.
- Designed, prototyped, and iterated product concepts in collaboration with cross-functional teams resulting in a 119% increase in form submission success.
- Developed and maintained design files, sketches, and specifications using the industry-standard tools Figma and Adobe Creative Cloud, resulting in a more efficient design process.
- Conducted user research and usability testing to validate design concepts resulting in a 200% increase in online scheduling.
- Took existing ideas, assessed them, and refined them to create a cohesive and consistent user experience resulting in a 16% decrease in task abandonment.
- Worked closely with development and marketing to ensure successful product launch and adoption.
African American Cultural Arts and History Center
User Experience Designer
March 2021-May 2021
- Designed and implemented online donation form resulting in 21% growth in monthly donations.
- Created virtual exhibit working in a cross functional team generating 200% more daily customer engagement.
- Defined and documented design standards and practices for continued client use and maintenance.
Education
M.A. in Interactive Media - Elon University (Graduated May 2021).
B.A. in Communication Studies - University of North Carolina at Wilmington (Graduated December 2019).
