Product Designer.

I'm Carol Ann Friday, you can call me Carol Ann.

I'm the UI/UX Designer at Millennium Physician Group.

Solutions I've implemented have doubled the amount of online appointments scheduled, increased referral processing speed by more than 700%, lowered bounce rates, and increased session duration.

Projects

Navigation Redesign

visualization of the navigation on a desktop and mobile device

Description: Iterate on the existing navigation to shorten task flows and reduce confusion.
Timeframe: May-June 2022
Impact: Decrease in bounce rates, longer sessions and increased page engagement.

Referral Automation Website

Card image of a referral input form set in a computer screen

Description: Create a tool for referral processing to increase the speed and amount of referrals being processed.
Timeframe: March-May 2022
Impact: Increase in approvals being processed and approved.

Lab Scheduling Flow Update

Image of a page titled Lab Appointments set in a computer screen

Description: Update the lab scheduling flow to drive more online appointments scheduled.
Timeframe: January-February 2022
Impact: Decrease in bounce rates, longer sessions and increased page engagement.